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FAQ

Outpatient

What are your hours of operation?
Monday – Friday: 8:00 am – 4:30 pm
We do not close during the lunch hour
We have providers on-call 24/7/365 to assist with any medical emergencies.
Our answering service will assist you during after-hours times. We are closed in observance of:
> New Year’s Day
> Memorial Day
> July 4th
> Labor Day
> Thanksgiving Day
> Friday after Thanksgiving
> Christmas Day
What are your office phone and fax numbers?
Our phone number is 865-588-8831 | Our fax number is 865-588-8841
How do you schedule an appointment?
We have helpful scheduling staff who can be reached by calling 865-588-8831 and press option 3. If you are a physician’s office wanting to refer a patient to us, please fax your referral to us at 865-522-6155.
What should I bring to my appointment?
Insurance cardDriver’s License / government issued photo ID
Co-pay
Current medication list
A copy of recent images (x-ray, CT scan, PET scan, etc.)
Paperwork received in the mail (if applicable)

How early should I arrive to my appointment?
New patients should arrive 30 minutes prior to the appointment time
Returning / established patients should arrive 15 minutes prior to the appointment time
Do I need an appointment to drop off my sputum samples or lab draws?
No, you do not need an appointment. You may come in any time during our operating hours at our Bearden and Farrgut clinics.
If you want to do either of these items at the Oakridge office, please call 865-588-8831 to ensure the office is open that day.
Do I need to be referred by a physician to your office?
No, we accept self-referrals.
Do you provide vaccines?
Yes, we provide influenza vaccines.
Please call our office to check availability.
How do I request a copy of my medical records?
A copy of medical records may be requested with a signed medical records release signed by the patient or power of attorney. A copy of the P.O.A. must be provided to our office.
Can an outside party pick up my medical records?
Yes. However, the signed release by the patient must list the person who is going to pick up the records. This designated person must bring a photo ID at pick up.
What should I do if I have questions after my appointment?
We have experienced nursing staff on standby to assist with these question during normal operating hours. Please call 865-588-8831 and press option 0. Please allow one business day for a return call.
How do I request a medication refill?
Please call 865-588-8831 and press option 4. Our experienced team members will review the request and complete as instructed by the provider. Please allow 72 hours for this request.

What type of Physicians do you have?
All of our physicians are board certified pulmonologists. We also have Advanced Practice Providers specifically trained in caring for pulmonary patients.
Do you see infants and children?
No. Our physicians care for patients 18 years of age and older.
If my regular doctor is unavailable, can I see someone else?
Yes – any available provider may see you. Our Doctors and Advanced Practice Providers work as a team and your records are available to all our providers.

Inpatient

What do I need to get my prescription refilled?
When you are discharged from the hospital, StatCare will only provide you enough medications to safely get you to your follow-up appointment with your primary care physician. StatCare does not refill medications.
How can I get a return to school or return to work excuse?
These are obtained prior to discharge. You will need to make this request to your nurse or physicians.
If you have been discharged, please call (865) 5988-8831. We will need the following information: the name of the company you work for, work fax/phone number, and whose attention it needs to go to.
Please include your name, date of birth, and the date you can return to work.
How do I get my paperwork (FMLA/Disability forms) filled out?
It is important to have these documents filled out while you are in the hospital. Please inform your nurse of your needs.
How can I get a copy of my medical records?
Your medical records are maintained by the hospital. You must contact the medical records department at the hospital to obtain any records or reports pertaining to your care.
What if I don't have a primary care physician?
During your hospitalization, case management at the hospital can assist you locate a primary care physician. It usually takes up to two weeks after discharge for this appointment.
StatCare suggests you keep all your follow-up appointments in order to refill any medications you have been discharged on.
What do I do if my prescriptions cost too much?
If your insurance requires a prior authorization, your pharmacy can contact us at (865) 909-0090. It can take 48-72 hours for your insurance company to receive and process your authorizations.
If your insurance company does not authorize payment for your medication, may be responsible for the full cost of your medications The Knoxville Area Project Access (KAPA) is a program that may be able to assist with your medication needs. For more information, call (865) 531-2766 to begin the qualification process.


Billing

How do I know if you accept my insurance? 
We are in-network with most major insurance companies and accept most insurance plans. However, some do require authorization or referral.
Please refer to the back of your card and contact your insurance carrier to see if we are in network and if authorization is required.
Do you take patient without medical insurance?
Yes. We require $150 payment at the time of the appointment prior to being seen, and the remaining balance will be billed to the patient with a self-pay discount.
Can someone other than the patient speak to you about my account?
If the person inquiring is listed on the HIPAA form signed by the patient, then yes we may speak to them. (need 1-800 billing questions)
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